Genre: CRM

Found 9 books in total

Citation analysis in research evaluation

2005, Moed, H.

This book is written for members of the scholarly research community, and for persons...

Handbook of CRM

2006, Payne, A.,

Customer Relationship Management is a holistic strategic approach to managing customer...

The CRM Handbook

2008, Dyche, J.

2004, Κοσμάτος, Δ.

Το βιβλίο "CRM: Διαχείριση Πελατειακών Σχέσεων - Αρχές και τεχνολογίες" -παρουσιάζει...

Παξιμάδης, Δ.

The ultimate CRM handbook

2003, Freeland, J.

sA hands-on guidebook from Accenture for building a globally responsive,...

The CRM project management handbook

2002, Gentle, M.

Once you have bought into the concepts of customer relationship management (and it is...

Implementing CRM

2007, Finnegan, D., Willcocks, L.

This book focuses on the actuality of implementing CRM. It is about the organization's...

CRM unplugged

2004, Bligh, P., Turk, D.

Building and maintaining a customer-centered enterprise cost-effectively is a hot...

Books per page: